At Emblematic Medical Supply, we are committed to delivering high-quality medical products and exceptional service. Your satisfaction is important to us. Please review our refund policy below.

Eligibility for Refunds

To ensure the safety and integrity of our medical products, refunds will be issued under the following conditions:

• A refund request must be submitted within 14 days of the delivery date.
• The product must be unused, unopened, and in its original packaging.
• Proof of purchase (invoice or order number) must be provided.

Non-Refundable Items

Due to health and safety regulations, the following items are not eligible for a refund:

• Opened or used medical supplies
• Personal protective equipment (PPE), including masks, gloves, and gowns
• Custom-ordered or special-request items
• Items marked as final sale or non-returnable

Defective or Incorrect Items

If you received a defective or incorrect item, please contact our support team within 7 days of delivery. We will offer a replacement, store credit, or refund after verification is complete.

Return Process

To initiate a return or refund:

1. Contact us at 📧 [email protected]m or 📞 (832) 906-9798
2. Provide your name, order number, and a brief explanation of the issue
3. Our team will provide return instructions and the next steps

Note: Unauthorized returns will not be accepted.

Refund Timeline

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

Shipping Costs

• Original shipping charges are non-refundable
• Customers are responsible for return shipping costs unless the item is defective or the return is due to our error

Emblematic Supplies. Exceptional Service.
Thank you for trusting us with your medical supply needs.